Terms of Service

Effective Date: January 21, 2025

These Terms of Service ("Terms", "Terms and Conditions") govern your use of the website and services provided by R&H Plumbing ("we", "us", or "our"), a plumbing services company. By accessing or using our website located at [insert website URL] (the "Site") and engaging with our plumbing services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our Site or services.

We reserve the right to update, modify, or replace these Terms at any time. Any changes will be posted on this page, and the "Effective Date" at the top will be updated. Please review these Terms periodically for any updates.

1. Services We Provide

R&H Plumbing offers a wide range of plumbing services, including but not limited to:

  • Residential and commercial plumbing installations

  • Pipe repairs and replacements

  • Drain cleaning and unblocking

  • Leak detection and repair

  • Water heater installation, repair, and maintenance

  • Emergency plumbing services

  • Plumbing inspections and assessments

The scope and details of services provided will be specified in individual service agreements or contracts.

2. Use of the Site

By accessing and using our Site, you agree to comply with these Terms and all applicable laws and regulations. You are responsible for your actions while using our Site and agree not to engage in any activity that could harm the functionality or security of the Site or its users.

You agree not to:

  • Use the Site in any manner that violates local, state, national, or international law or regulation.

  • Impersonate any person or entity, or falsely represent your affiliation with any person or entity.

  • Interfere with or disrupt the security or functionality of the Site, including uploading or transmitting harmful material such as viruses, malware, or spam.

  • Use automated systems to access the Site, such as data mining, robots, or scraping tools.

  • Engage in any activity that imposes an unreasonable or disproportionately large load on our infrastructure.

3. User Accounts

Certain services on the Site may require you to create an account. You agree to:

  • Provide accurate, current, and complete information when creating your account.

  • Maintain the security of your account and promptly notify us if you believe your account has been compromised.

  • Use your account only for legitimate purposes related to our services.

We reserve the right to suspend or terminate your account if we suspect any fraudulent activity or violation of these Terms.

4. Booking and Scheduling Services

When booking a plumbing service through our Site, you agree to provide accurate details regarding the services you need. You are responsible for ensuring that the information provided is correct and complete. A confirmation of your booking will be sent to you via email or phone once your request is processed.

  • Appointment Confirmation: We will make reasonable efforts to accommodate your preferred time for appointments. However, appointments may be subject to availability.

  • Cancellations and Rescheduling: If you need to cancel or reschedule a service appointment, please notify us at least [insert number of hours] hours in advance. Late cancellations may incur a cancellation fee as specified in your service agreement.

  • On-site Access: You must ensure that the plumbing area is accessible and that our technicians are able to perform the required work. Any additional time spent due to access restrictions or improper conditions may be subject to extra charges.

5. Payment Terms

For any plumbing services provided, you agree to pay the applicable fees as agreed in your service agreement or invoice. Payment terms are as follows:

  • Payment Methods: We accept payments via credit card, debit card, bank transfer, or other payment methods as outlined on our Site or in the invoice.

  • Service Fees: Service fees may vary depending on the type of plumbing service, the complexity of the work, and the materials required. All fees will be provided to you prior to the commencement of work.

  • Late Payments: If payment is not received by the due date, late fees may apply, as outlined in your service agreement.

  • Refund Policy: Payments for services are generally non-refundable unless otherwise stated in your agreement with R&H Plumbing.

6. Warranty and Guarantees

We stand behind the quality of our plumbing work. We offer warranties for certain services and installations as specified in your service agreement or invoice. The duration and terms of any warranty will be outlined at the time of service. Warranties typically cover defects in workmanship or materials used in the service provided.

  • Exclusions: Warranties do not cover damages caused by misuse, neglect, or failure to maintain plumbing systems as per industry guidelines. Additionally, warranties do not apply to damages resulting from external factors, such as natural disasters or third-party interference.

7. Privacy and Data Protection

Your use of the Site and our services is governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information. By using our Site and services, you consent to the collection and use of your personal information as described in our Privacy Policy.

We take reasonable steps to protect your data, but please be aware that no method of electronic transmission or storage is completely secure.

8. Limitation of Liability

To the fullest extent permitted by law, R&H Plumbing will not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to your use of the Site, the services we provide, or any third-party websites linked to our Site, even if we have been advised of the possibility of such damages.

Our total liability to you for any claims arising out of these Terms or your use of our services will not exceed the total amount you paid to R&H Plumbing for the specific service giving rise to the claim.

9. Indemnification

You agree to indemnify, defend, and hold harmless R&H Plumbing, its employees, agents, affiliates, and third-party service providers from any claims, damages, liabilities, losses, or expenses (including reasonable legal fees) arising out of:

  • Your violation of these Terms.

  • Your use of the Site or services in a manner not authorized by these Terms.

  • Any third-party claims related to your actions.

10. Termination of Services

R&H Plumbing reserves the right to suspend or terminate your access to the Site and services at any time, without notice, for reasons including, but not limited to:

  • Violation of these Terms.

  • Fraudulent, abusive, or illegal activity.

  • Failure to pay for services rendered.

  • If we cease to offer the services on the Site or decide to discontinue the Site.

Upon termination, you must immediately cease using the Site, and any unpaid fees for services rendered will become due.

11. Dispute Resolution

Any disputes arising out of or relating to these Terms, your use of the Site, or our services will be resolved through binding arbitration, rather than in court. The arbitration will take place in [insert jurisdiction], and the rules of [insert arbitration provider] will apply. You agree to waive any right to a jury trial or class action proceeding.

12. Governing Law

These Terms and your use of the Site will be governed by and construed in accordance with the laws of [insert jurisdiction], without regard to its conflict of law principles.

13. Force Majeure

We will not be held liable for any delay or failure to perform under these Terms if the delay or failure is caused by events beyond our reasonable control, including but not limited to natural disasters, strikes, technical failures, or government regulations.

14. Severability

If any provision of these Terms is determined to be unlawful, void, or unenforceable, such provision will be deemed severable from these Terms and will not affect the validity and enforceability of the remaining provisions.

15. Entire Agreement

These Terms, together with any applicable service agreements, form the complete and exclusive understanding between you and R&H Plumbing with respect to your use of the Site and services. Any prior agreements or communications, whether written or oral, are superseded by these Terms.

16. Contact Information

If you have any questions or concerns regarding these Terms or need to contact us for any other reason, please reach out to us using the following information:

R&H Plumbing
info@randhplumbing.com.au
1300 132 356

By accessing or using the Site, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. If you do not agree to these Terms, you must refrain from using the Site or services.